Pricing & Packages

• Online tickets can be used directly without visiting the ticket counter. (However, tickets purchased through third-party platforms such as Naver, Klook, Trip.com, Coupang, Yanolja, etc., must be exchanged for a physical ticket at the on-site ticket counter before use.)
• Upon arrival at the luge site, proceed to the helmet storage area, select a properly fitting helmet, and present the ticket received by email (PDF file or QR code) to the staff at the Skyline Skyride (chairlift) boarding queue.
• All purchased products are issued under a single QR code. If members of your group need to enter separately, please contact the on-site ticket counter in advance for verification.

• Tickets are refundable within 7 days from the date of purchase, provided they have not been used. Used tickets are non-refundable.
• Partial refunds are not available. Tickets purchased under promotions or discounts are also non-refundable after purchase, so please review carefully before buying.
• Tickets are valid for 90 days from the date of purchase. Once a ticket has been used, it cannot be used again regardless of the remaining rides.

• Cancellations and refunds can be processed through the Customer Service Center or on-site, and only requests submitted during operating hours will be handled.
• Online tickets are refundable within 7 days from the purchase date (unused tickets only). Inquiries submitted via 1:1 inquiry will also be processed based on Customer Service operating hours.
• Refund processing may take up to 14 business days (excluding weekends and public holidays). Changes to ticket products cannot be processed through Customer Service and must be handled at the on-site ticket counter.

※Customer Service Operating Hours

Group Inquiries (20 people or more) – Click Here

General Inquiries – Click Here

Weekdays: 10:00 AM – 4:00 PM (Lunch Break: 12:00 PM – 1:00 PM)

Weekends/Public Holidays: Requests can only be accepted and processed through on-site visits.

• Contact information is used solely for purchase confirmation, receipt issuance, and service improvement surveys.
• It will not be used for promotional purposes. All personal information is securely managed in accordance with our privacy policy.

• Skyline Luge Busan is not responsible for lost items. Please take extra care of your valuables before boarding. We recommend using the paid lockers located outside the retail shop for valuable items.
• If a lost item is found, we will contact you individually using the information provided at the time of report. If the item is not found, no separate notification will be given.

Storage & Disposal Policy by Item Type

• Valuables (wallets, mobile phones, etc.): Transferred to Gijang Police Station (Busan) on the first week of every month.
• General lost items: Stored for up to 6 months and disposed of if unclaimed within that period.